CLIENT:
A Leading Life Insurance Group
SECTORS:
Financial Services
LINES OF BUSINESS:
Operational Excellence
CLIENT FOOTPRINT:
South Africa
THE CLIENT CHALLENGE:
The client recognised change to be a constant but didn’t feel themselves to be fully in control of the change process. The organisation was ‘change fatigued ‘with projects disrupting normal operations. Over 80% of project expenditure was focused on low value-adding initiatives. Business projects were often perceived and run as IT projects
HOW WE ASSISTED:
Introduced a comprehensive Business Change capability that included: executive-led governance; project portfolio management; new business case processes; a change lifecycle approach – from strategy to operations – managed through stages and gates; a central programme office; a specialist change delivery organisation including internal consultants, project managers and business analysts
RESULTS DELIVERED:
The executive team took control of its change agenda with accountabilities established and projects aligned to strategy and prioritised. Value was maximised by focusing over 40% of project investment on ‘transform’ and ‘grow’ projects which led to a dramatic increase in IRR. The dedicated ‘Business Change ‘ capability gave management additional means to design and deliver change and realise benefits