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Managing Large Scale Change

CLIENT:
A Leading Life Insurance Group

SECTORS:
Financial Services

LINES OF BUSINESS:
Operational Excellence

CLIENT FOOTPRINT:
South Africa

THE CLIENT CHALLENGE:

The client recognised change to be a constant but didn’t feel themselves to be fully in control of the change process.  The organisation was ‘change fatigued ‘with projects disrupting normal operations.  Over 80% of project expenditure was focused on low value-adding initiatives.  Business projects were often perceived and run as IT projects

HOW WE ASSISTED:

Introduced a comprehensive Business Change capability that included: executive-led governance; project portfolio management; new business case processes; a change lifecycle approach – from strategy to operations – managed through stages and gates; a central programme office; a specialist change delivery organisation including internal consultants, project managers and business analysts

RESULTS DELIVERED:

The executive team took control of its change agenda with accountabilities established and projects aligned to strategy and prioritised.  Value was maximised by focusing over 40% of project investment on ‘transform’ and ‘grow’ projects which led to a dramatic increase in IRR.  The dedicated ‘Business Change ‘ capability gave management additional means to design and deliver change and realise benefits