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Motivation For Shared Services

CLIENT:
Major Financial Services Company

SECTORS:
Financial Services

LINES OF BUSINESS:
Innovation & Transformation

CLIENT FOOTPRINT:
South Africa

THE CLIENT CHALLENGE:

The client, a leading financial services group, is organised around vertically integrated business clusters and was considering opportunities to improve service delivery and reduce costs through the adoption of specialist shared services

HOW WE ASSISTED:

Developed a concept for shared services. Services would be consolidated and standardised with scale leveraged and specialist skills developed.  Shared services would be positioned as ‘businesses within the businesses with a strong service culture supported by inclusive governance. Services would be delivered against agreed service levels using a common charge-out model giving businesses control over what they buy

RESULTS DELIVERED:

The concept informed discussion about the continued development of the group organisational model.  The first shared service – a centralised procurement function – has now been established utilizing the concept